Privacy Policy

YUI GLOBAL FLAVOR Co., Ltd. ("YGF", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website www.yuiflavor.com (the "Site") and through our business communications.

YUI GLOBAL FLAVOR Co., Ltd. is a company incorporated in Japan, with its head office at 1-1-18 Isobedori, Chuo-ku, Kobe, Hyogo 651-0084, Japan. We act as the exclusive overseas distributor for YUIICHIMI (Farm of Frost), a premium Japanese spice maker headquartered in Nishinomiya, Hyogo Prefecture, with its farms located in Karatsu, Saga Prefecture.

We may collect the following categories of information.

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Information you provide directly

• Business contact details (name, job title, company name, business email, telephone number, business address) when you contact us, request samples, place orders, or correspond with us.

• Information you provide in connection with sampling, sales, or other commercial transactions.

• Any other information you choose to send to us.

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Information collected automatically

• Technical information such as IP address, browser type, device information, referring URL, pages visited, and time spent on the Site.

• Cookies and similar technologies (see Section 7).

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We do not knowingly collect sensitive personal information (such as health, religion, or political views) and ask that you do not submit such information to us.

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We use the information we collect for the following purposes:

• To respond to enquiries and provide requested information, samples, or quotations.

• To process and fulfil orders, including shipping, invoicing, and customer support.

• To communicate with you about our products, services, and business updates.

• To operate, maintain, and improve the Site.

• To comply with legal and regulatory obligations.

• To protect our rights, property, and the safety of our staff and customers.

Where the EU General Data Protection Regulation (GDPR) or UK GDPR applies, we process personal information on the following bases: performance of a contract; legitimate interests (such as operating our business and communicating with business contacts); compliance with legal obligations; and, where required, your consent.

We do not sell personal information. We may share information with:

• YUIICHIMI and other supply-chain partners, where necessary to fulfil orders and provide product information.

• Service providers acting on our behalf, including logistics and shipping providers, payment processors, IT and hosting providers (including Wix.com Ltd., which hosts this Site), and professional advisers.

• Authorities or third parties where required by law, regulation, legal process, or to protect our legal rights.

These third parties may be located outside Japan, including in countries that may have different data protection standards. Where required, we put in place appropriate safeguards.

As an exporter operating internationally, we may transfer information across borders, including to Australia, Europe, the United States, Singapore, Hong Kong, and other jurisdictions where our partners and customers are located. We take reasonable steps to ensure that such transfers comply with applicable laws.

The Site uses cookies and similar technologies to operate the Site, analyse usage, and improve the user experience. The Site is built on the Wix platform, which uses functional, analytics, and security cookies. You may disable cookies through your browser settings; however, some parts of the Site may not function properly if you do.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, tax, or reporting requirements. Business contact information is generally retained while a commercial relationship is active and for a reasonable period thereafter.

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may have the right to:

• access the personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of your information;

• object to or restrict certain processing;

• withdraw any consent you have given;

• lodge a complaint with the relevant data protection authority. In Japan, this is the Personal Information Protection Commission (個人情報保護委員会).

To exercise these rights, please contact us using the details in Section 13.

The Site and our business are intended for business customers and adults. We do not knowingly collect personal information from children under 16.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

YUI GLOBAL FLAVOR Co., Ltd.
1-1-18 Isobedori, Chuo-ku
Kobe, Hyogo 651-0084, Japan
Email: info@yuiflavor.com